Service Management in a Distributor's World

 For years, industry experts have encouraged distributors to grow their service offerings. In addition to presenting growth and profit opportunities, service is another important customer ‘touch point’. When done well, service “locks in” customers and opens possibilities for new revenue streams. So why do so many distributors ‘dabble’ in service? This article explores the processes and tools required to raise the level of service offering to match your excellence in distribution.