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Serving Distributors since 2001


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Service Management ‘Insights & Ideas’ 
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Insights & Ideas about Customer Service & Support

Over the last 10 years, we have had thousands of conversations with our customer/partners while working together to apply our software to their needs.  Some of these conversations inspire new functionality and others lead to the development of new processes and ‘best practices’. 


In an attempt to share these breakthroughs, we write articles that describe the challenges and explain the approaches used to address the need. We hope these articles provide valuable ideas to help address your customer service and support challenges.




ERP's - Replace or Reinvent?  The Apps Approach to Business IT

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