Field Service Solutions

Many distributors view service & repairs as an important revenue source and growth opportunity. OverDrive’s Service Management application helps manage the administrative challenges related to supporting and servicing customers. Service Management’s growing ‘knowledge base’ becomes a valuable source of information for future service and sales opportunities.

Scheduling & Tracking Repair Orders (details)

Optimize customer satisfaction by tracking service commitments and history.

Building a knowledge base (details)

Capture information necessary for continued customer service.

Analyzing customer & service trends (details)

Refine your business practices with insights from your historical ‘knowledge base’.

Managing service contracts & warranties(details)

Efficiently handle contract details, renewals and warranties

Let OverDrive help you provide top-line service and offer more to your customers than your competitors can. Call us at 1.702.476.0878.