Customer Service Solutions

OverDrive’s Customer Service & Support solution helps you retain customers, contain costs, and grow your business by enabling outstanding Customer Service. This single user interface application runs on your iSeries and is seamlessly integrated with your A+ software.

§         Enable Company-Wide Access To All Customer Activity (details)

Generate customer loyalty with fingertip access to answers

§         Use Integrated To-Do Lists to Improve Reliability, Collaboration & Productivity  (details)

Enable fast & easy follow-ups with customers and other CSR’s 

§         Use Alerts To Inform CSR’s When Important Events Occur (details)

Impress customers by triggering CSR follow-up automatically when needed

§         Capture Outlook Emails For Everyone To View   (details)

Help everyone stay informed by storing email content under each customer

§         Grow Sales With Scheduled Outbound Calls (details)

Create call schedules for inside sales staff

§         Manage & Improve CSR Performance & Accountability (details)

Track, measure & analyze Customer Service activity  

OverDrive’s Customer Service & Support software can work with any ERP solution, and offers pre-existing integration with the following ERP solutions:

Infor’s Application Plus (A+) ERP Software for Distributors

Infor’s NxTrend ERP Software

Chempax ERP Systems

SAP’s Business One ERP Software

Exact’s Macola Progression ERP Software

Epicor’s Vantage Software

Any Other ERP Software

Your customer service is essential to the success of your business. Let OverDrive’s Customer Service & Support help you manage the details. Let us facilitate communication as well as improve productivity, reliability and service levels.

Contact OverDrive Solutions for a FREE Customer Service & Support Analysis 702.476.0878. info@overdrivesolutions.com