Enable Company-Wide Access To All
Customers will no longer need to repeat their issue to a different CSR each time they call. Every CSR can view each other’s interaction with every customer.
§ Powerful one-stop Inquiries to access all types of customer data instantly
§ Sales order & A/R Invoice/Payment activity
§ CSR correspondence, action items, customer profile notes
§ System generated event triggered notices
§ Email content